FAQ

  1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

Yes, we are selling official merch for the North American tour. Merch sales begin Monday, June 11, 2018 at 3PM PDT.

  1. WHERE CAN I BUY MERCH?

You can purchase your merch at www.subkshop.com.

  1. DO YOU ACCEPT PAYPAL?

Yes, we do (online only). Purchases made at the venue will not have a PayPal payment option.

  1. WHAT ITEMS ARE BEING SOLD?

There are 5 items: Light Stick (venue only), Poster, Drawstring Bag, T-Shirt, and Dad Hat.

  1. WILL AHGABONGS and OTHER OFFICIAL FAN GOODS (I.E, MERCH FROM KOREA) BE SOLD?

No, we will not be selling any Ahgabongs or official Korean fan goods.

  1. WHY AREN'T YOU SELLING THE SAME MERCH AS KOREA?

Due to matters of licensing and copyright, each country will have different merch items and designs, with final approval given by artist management.

  1. WILL THE MERCH BE SOLD BOTH ONLINE AND AT THE VENUE?

Yes, all items will be available for purchase on show day as long as the inventory lasts. There will be limited quantities available on show day, but online sales will continue throughout the tour (excluding Light Sticks).

  1. DO THE PRICES INCLUDE TAX?

Yes, all prices are inclusive of tax.

  1. WILL THE PRICES AT THE VENUE DIFFER FROM THE PRICES ONLINE?

Venue prices in each city’s local currency will be revealed at a later time.

  1. CAN I BUY MERCH ONLINE AND GET IT SHIPPED TO ME?

Yes, you can purchase merch online and have it shipped to you.

  1. IF I’M ORDERING ONLINE FROM CANADA, WILL I BE CHARGED IN CAD OR USD?

If you purchase your merch online, you will be charged in USD.

  1. WHEN WILL ONLINE SALES CLOSE?

Online sales will end on Tuesday, July 31, 2018 at 5PM PDT.

  1. WHEN WILL SHIPPING OCCUR?

All shipping will occur after Monday, June 11, 2018.

  1. CAN I ORDER ONLINE FOR VENUE PICK-UP?

There are no preorders for Venue Pick-Up.

  1. IS THE LOGO ON THE DAD HAT EMBROIDERED OR PRINTED?

The logo on the Dad Hat is embroidered.

  1. IS THE OFFICIAL GOT7 2018 WORLD TOUR ‘EYES ON YOU’ IN NORTH AMERICA T-SHIRT SIMILAR TO THE OFFICIAL KOREAN FAN GOODS T-SHIRT?

Yes, the logo on the front of the T-Shirt will have a similar type of holographic print.

  1. WHAT'S THE SIZING ON THE T-SHIRTS?

The T-Shirts are available in Small, Medium, Large, X-Large or 2XL.

** They are in U.S. Adult Men’s sizes.

** The T-Shirt Size Chart can be viewed on the merch page.

  1. WHAT SIZE IS THE POSTER?

The poster that is being sold will be about 18" x 24". Please note - all poster orders will be shipped in a poster tube and an additional fee of $1.50 will be charged to your order.

** Please note that any promotional posters you may have already seen are a smaller size.

  1. WHAT COLOR ARE THE #EYESONYOUinNA LIGHT STICKS?

The light stick itself is white, but it will light up green.

  1. WHAT IS THE P1 AND P2 TOUR MERCH ITEM?

The Tour Merch Item that comes with P1 and P2 tickets is the GOT7 2018 WORLD TOUR 'EYES ON YOU' IN NORTH AMERICA Official Lanyard.

  1. WHERE WILL I BE ABLE TO PICK UP MY TOUR MERCH ITEM BENEFIT?

More information will be released closer to the concert date. Please stay tuned on our social media!

  1. HOW LONG WILL IT TAKE FOR MY MERCHANDISE TO PROCESS/SHIP?

Orders are typically processed and shipped within 3-4 business days. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped, you will receive a shipping confirmation that contains the tracking details.

If we are unable to process your order due to inaccurate or incomplete payment/shipping information, your order processing may be delayed.

  1. CAN I BUY MERCH BEFORE OR AFTER THE SHOW?

You can buy merch either before or after the show.

  1. WHO CAN I CONTACT FOR TOUR MERCH INQUIRIES?

Please email GOT7@subkshop.com for any merch-related inquiries.